Refund policy

ShopNukkad Return, Replacement & Refund Policy

Last Updated: August 2026

At ShopNukkad, we carefully process every order to ensure that customers receive the correct product in proper condition. If you experience an issue with your order, please review the following Return, Replacement & Refund Policy before submitting a request.

1. 48-Hour Return & Replacement Window

Any eligible Return or Replacement request must be submitted within 48 hours of the recorded delivery of the order.

The 48-hour eligibility period begins from the date and time the shipment is marked as Delivered by the applicable delivery/tracking system.

Requests submitted after the 48-hour period may not be eligible for return, replacement, or refund.

Customers are therefore advised to inspect the package and product as soon as possible after delivery.

2. Unboxing Video Requirement

For claims involving a damaged, defective, incorrect, incomplete, or missing product, a proper unboxing video is required as supporting evidence.

The video should:

  • Start before the shipping package is opened.

  • Clearly show the sealed package and shipping label.

  • Show the complete opening/unboxing process without cuts or edits.

  • Clearly show the product received and the reported problem.

  • Clearly capture any damage, defect, missing component, incorrect item, or other issue being claimed.

A video recorded after the package has already been opened may not be sufficient to verify such claims.

ShopNukkad may reject claims where the submitted evidence does not reasonably establish the reported issue.

3. Return Eligibility

To be eligible for a return, the product should generally:

  • Be returned in the condition in which it was received.

  • Include its original packaging, accessories, manuals, tags, freebies, and other included items.

  • Not show damage caused by misuse, improper handling, installation, modification, or negligence.

  • Be submitted for return within the applicable 48-hour return window.

Products that have been materially used, altered, damaged after delivery, or returned incomplete may not qualify for return.

4. Damaged or Defective Products

If a product arrives damaged or defective, submit a Return/Replacement request within 48 hours of delivery.

Please provide:

  • Order number

  • Description of the issue

  • Clear photographs of the product

  • Continuous unboxing video showing the package being opened and the issue

  • Any other information reasonably requested to verify the claim

Once the evidence is reviewed, ShopNukkad may approve an appropriate replacement, return, or refund, depending on the circumstances and product availability.

5. Wrong Product Received

If you receive a product different from the product ordered, report the issue within 48 hours of delivery.

The unboxing video should clearly show the shipping package, shipping label, and the incorrect product received.

After verification, ShopNukkad may arrange an appropriate replacement or return.

6. Missing Items or Accessories

Claims regarding missing products, components, accessories, or quantities must be raised within 48 hours of delivery.

A continuous unboxing video showing the original package being opened may be required to verify the claim.

7. Change of Mind / No Longer Needed

A return request based solely on change of mind, personal preference, or no longer needing the product is not automatically eligible.

Eligibility will depend on the applicable product category, condition of the product, and the return conditions displayed at the time of purchase.

8. Non-Returnable Items

Certain products may be excluded from returns due to hygiene, safety, personalization, clearance/final-sale status, or the nature of the product.

Where applicable, such restrictions should be mentioned on the relevant product page or communicated before purchase.

This does not affect remedies that may otherwise apply where a product is received damaged, defective, incorrect, or materially different from what was ordered.

9. Return Request Does Not Mean Automatic Approval

Submitting a return or replacement request does not automatically mean that the request has been approved.

ShopNukkad may review:

  • Delivery information

  • Date and time of the request

  • Product condition

  • Photos/videos submitted

  • Unboxing evidence

  • Reason for return

  • Other relevant order information

The customer will be informed after the request has been reviewed.

10. Return Pickup / Shipping

For an approved return, ShopNukkad will provide applicable return instructions.

Customers should not send products to any address without receiving return instructions or authorization from ShopNukkad.

The product must be packed securely and returned with all required accessories, packaging, and included items.

11. Replacement

Where a replacement is approved, it will normally be processed after the returned product has been received and/or verified, depending on the circumstances of the claim.

Replacement is subject to product availability.

If an approved replacement product is unavailable, ShopNukkad may provide an alternative resolution, including a refund where applicable.

12. Refunds

For approved refunds, the refund will be initiated after the returned product and claim have been reviewed and accepted, where a return is required.

Approved refunds will generally be issued to the original payment method, subject to the payment provider's processing timelines.

The time required for the refunded amount to appear in the customer's account may vary depending on the bank, card issuer, UPI provider, or payment service.

13. Return Requests After 48 Hours

Once the applicable 48-hour return/replacement period has expired, the online return window may close and the order may no longer be eligible for a standard return or replacement request under this policy.

Exceptions may be considered where required by applicable law or where ShopNukkad determines that exceptional circumstances justify further review.

14. False or Manipulated Claims

ShopNukkad reserves the right to reject claims supported by misleading, manipulated, edited, unrelated, or fraudulent evidence.

Repeated misuse of the return system may result in restrictions on future return requests, subject to applicable law.

15. Important Customer Advice

Please record a continuous unboxing video whenever you receive a ShopNukkad package.

For damaged, defective, incorrect, incomplete, or missing-item claims, this video can be important evidence for verifying what was received.

Also inspect your order promptly because eligible return/replacement requests must generally be submitted within 48 hours of delivery.

16. Policy Updates

ShopNukkad may update this policy from time to time. The policy applicable to an order will be subject to the terms and conditions in effect for that purchase and applicable law.

Key Rule:
Return/Replacement Request → Within 48 Hours of Delivery
Damage/Wrong/Missing/Defective Claim → Proper Continuous Unboxing Video Required